What is the Service Quality Charter
The MAON Museum Service Charter responds to the need to establish principles and rules in the relationship between the administrations that provide services and the citizens who use them.
It constitutes a real "pact" with users, a communication and information tool that allows them to know the services offered, the methods and standards promised, to verify that the commitments undertaken are respected, to express their evaluations also through forms of complaint.
The adoption of the Service Charter is part of a series of initiatives aimed at promoting a wider valorization of the cultural heritage preserved in them and to adapt as far as possible, in harmony with the needs of protection and research, the organization of activities to the expectations of users.
The Charter will be updated periodically to consolidate the quality levels achieved and record the positive changes that have occurred through the implementation of improvement projects, which may also arise from periodic monitoring of user opinion.
The Principles
In carrying out its institutional activity, the MAON Museum is inspired by the "fundamental principles" contained in the Directive of the President of the Council of Ministers of 27 January 1994 on the provision of public services, even though the museum itself is not a service belonging to a public body:
- equality and impartiality
The services are provided on the basis of the principle of equality, guaranteeing equal treatment to all citizens, without distinction of nationality, sex, language, religion, political opinion. The MAON Museum will work to remove any inefficiencies and promote initiatives aimed at facilitating access and use for people with disabilities, foreigners and individuals disadvantaged from a social and cultural point of view. The tools and activities of information, communication, documentation, scientific assistance to research, education and teaching are in any case based on criteria of objectivity, justice and impartiality.
- continuity
The Museum guarantees continuity and regularity in the provision of services. In the event of difficulties and impediments, they undertake to notify users in advance and to adopt all necessary measures to minimize inconvenience.
- participation
The Museum promotes information on the activities carried out and, in making management choices, takes into account the needs expressed and suggestions made by users, individually or in association.
- efficiency and effectiveness
The Director and the staff of the Museum pursue the objective of continuously improving the efficiency and effectiveness of the service, adopting the technological, organizational and procedural solutions that are most functional to the purpose.
Identifying elements: Calabria Region _ Geographical Area Southern Italy_ Address, via Raffaele de Bartolo 1
Postcode 87036, Rende, Province of Cosenza _ Name: Museum of 19th and 20th century art
Acronym MAON _ Sito Web www.maon.it _ Email info@maon.it
Organization and heritage manager arch. Roberto Principe cell. 3494166343
Essential characteristics: Natura giuridica-istituzionale_ Privato _ Tipo di gestione, Diretta
Year of Establishment 2014
The MAON, museo d’arte dell’otto e novecento
The MAON, or Museum of 19th and 20th Century Art, was inaugurated on 4 May 2004 on the initiative of the Centre for Art and Culture “A. Capizzano” in Rende (Cs), which is named after the artist Achille Capizzano from Rende, and was founded in 1997 on the initiative of Sandro Principe, former member of parliament and mayor of Rende.
The publication of catalogues and monographic volumes has given the MAON exhibitions the right documentary and informative support (“L’Animo e lo Sguardo”, “Caro Novecento”, “Mediterraneo d'arte”, “Moderno estremo”, “Camere con vista”, “Art Box”, “Arte in Calabria 1960-2000”, “Zang Sud Sud”, “Secondo Novecento”, “From the Second Futurism to Concrete Art and Surroundings”, “Parti”), as well as on artists of the last two centuries (“Rubens Santoro”, “Umberto Boccioni”, “Giorgio De Chirico”, “Andrea Alfano”, “Achille Capizzano”, “Enzo Benedetto”, “Luigi Di Sarro”, “Mimmo Rotella”, “Domenico Lo Russo”, “Luigi Magli”, ”Francomà”, “Giuseppe Gallo”, “Antonio Corpora”, “Giuseppe De Gregorio”, “Fiorenzo Zaffina”, “Antonio Pujia Veneziano”).
In particular, from 2008 to 2009, a collection of 85 drawings, pastels, watercolours and engravings by Umberto Boccioni was hosted at the MAON, which had previously belonged to the American collector Lydia Winston Malbin and returned to Italy in 1996.
Mission
- to preserve and protect the Museum's assets;
- promote and spread knowledge of the preserved heritage and cultural testimonies of the territory through the organization of exhibition initiatives and cultural events;
- develop, in an increasingly wider audience, attention towards the heritage of the Museum and the entire territory, also in order to promote a sense of responsibility in the protection and safeguarding of our cultural heritage;
- develop agreements and collaborations with Bodies and Institutions to enhance the museum heritage and promote its study and scientific research.
Information on projects to improve the cultural offering and services of the Museum can be found on the Museum website www.maon.it
Service characteristics
Access
Regularity and continuity
Aperture
Scheduled closure
The Educational Services of the Museum offer guided tours. Reservations can be made via the website form or by email at: info@maon.it
Reception
Information and orientation
For information, you can write to info@maon.it. As regards external signage, the municipal area is equipped with specific signage for the museum.
Easy access for people with disabilities
Currently the museum does not have devices or organization capable of facilitating entry for people with disabilities.
Use
Amplitude
100% of the rooms are open to use. The visit method is free within the suggested itinerary.
Effectiveness of mediation
Availability of tools for knowledge and enjoyment of assets:
- Educational panels explaining the chronological exhibition route
- Video projection room
- Free educational visits for school groups, bookable at the following email address: info@maon.it
- Free guided visits for groups, bookable at the following email address: info@maon.it
Educational activities are carried out by the Museum's Educational Services. To receive information, write to the email address: info@maon.it The Educational Services carry out educational activities aimed at both schools and other types of users, with the aim of spreading knowledge of the Museum's heritage. Projects are developed in agreement with teachers of schools of all levels who request them, to be implemented through the stipulation of specific agreements, and training courses for teachers are organized. As for other user groups, the Museum hosts events open to other forms of culture, such as music, theater, poetry, contemporary art. In the case of initiatives aimed at a younger audience, the museum is transformed into a place of play, study, and open laboratory.
Documentation on the assets preserved
The historical documentation relating to the Museum's heritage is preserved in the Document Archive, the Photographic Archive and the Catalogue Archive. Reproduction of the goods kept at the Museum is permitted upon request and subsequent authorization.
Complaints, proposals, suggestions
Users who find that the commitments contained in the Service Quality Charter have not been respected may submit specific complaints, to be presented in the following ways:
- using the forms available at the entrance and handing them to the staff on duty
- or by sending an e-mail to the following address: info@maon.it
The Museum monitors complaints and undertakes to respond within 30 days.
Users can also formulate proposals and suggestions aimed at improving the organization and delivery of services that will be carefully analyzed.
